Refund policy

Last updated 9 October 2026

In short

14-day money-back guarantee. No questions asked.
Email me or use the link in your receipt. The key stops working. Your catalogue stays readable.

How to get a refund

Within 14 days of your purchase, email me at hi@tracklog.studio. Write from the address you used to buy. Or ask Paddle for a refund with the link in your receipt email. You don’t need to give a reason.

Payment and refunds are handled by Paddle, the store that sells tracklog. Paddle is the name on your card statement. The refund goes back the way you paid. Your bank may take a few days to show it.

What applies

The 14 days apply to every purchase. That is a new license, a renewal of updates or a plan change.
After a refund, the license key for that purchase stops working.
Your catalogue stays on your computer and stays readable. You can still view, search, export and back up your tracks.

Before you buy

You can try the full app free for 14 days before you pay. See Pricing for the plans. The Terms have the full license.