Terms of sale and license

Last updated 2 October 2026

1. Who sells tracklog

tracklog is made by Ivan Ryzhko, an individual developer based in Kraków, Poland (“we”, “us”). Contact: hi@tracklog.studio.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy, you also accept Paddle’s Buyer Terms.

2. What you buy

tracklog is a desktop app for keeping a record of your music catalogue: which tracks you have, and their status on each platform you send them to. It runs on your computer. A purchase gives you a personal license key for one of these plans:

All plans include every feature of the app. Current prices are on the Pricing page. Prices are in US dollars. They include VAT or sales tax.

tracklog is software only. It doesn’t sell, host, upload or distribute music or any other content: you upload your tracks to each platform yourself, and the app keeps the record.

After payment, your key is shown on the confirmation page and sent to the email you bought with.

3. Your license

• The license lets you install and use tracklog on the number of computers in your plan. The computers can be any mix of the supported operating systems.
• The license does not expire. You may keep using every version you received while your updates were active, for as long as you like. On a new computer, tracklog installs the newest version your license includes.
• The license is for you: one person, or one studio working in one catalogue. Please don’t share your key publicly or resell it.
• You may not copy, modify, decompile or redistribute the app, except where the law allows it regardless of these terms.
• The app and its design belong to us. Your catalogue and everything you enter into the app belong to you.

4. Updates and renewal

• Every purchase includes 12 months of updates from the day of payment: all new versions released in that period.
• After 12 months the app keeps working. You simply stop receiving new versions.
• You can renew at any time for half the price of your plan. Renewal gives 12 new months of updates starting on the day you pay. Renewal is never charged automatically.
• If a version is withdrawn because of a fault, its fix is included for everyone whose license included that version, even if the fix comes out after their updates end.

5. Changing plans

You can move to a higher plan at any time by paying the difference between the two plan prices. Starter is for catalogues of up to 75 tracks. If your catalogue has more, it stays open to view, search and export. Moving to Pro lets you edit it again.

6. Activation and computers

A key is activated online once on each computer. After that, tracklog works offline. To move the license to a different computer, open Settings → License and choose Remove from this computer, then activate the key on the new one. If a computer was lost or broken before you could do that, write to us and we will free the place.

7. Free trial

You can use the full app without a key and without payment details for 14 days of use: a day counts only when you open the app. After the trial, your catalogue stays open: you can view, search, export and back up your tracks without a key. Adding and editing tracks requires a license.

8. Help moving in (Studio)

What you buy is the software. A Studio license also includes help getting started with it: you can send us your spreadsheet by email, and we prepare it as a tracklog catalogue file for you to open in the app. You get it within 5 working days. Opening the file replaces the catalogue that is in tracklog at that moment, so send your spreadsheet before you add tracks yourself. This help is not sold separately. It is limited to 8 requests a month in order of arrival; if a month is full, we tell you when the next place is available. We delete the file you sent once the work is done.

9. Refunds

You can get a full refund within 14 days of purchase, no questions asked. See the Refund policy.

10. Your data

Your catalogue is stored on your computer. tracklog does not upload it anywhere, and we have no access to it. Making backups is your responsibility; the app helps with automatic backups and an extra backup folder of your choice. How we handle personal data is described in the Privacy policy.

11. Warranty and liability

We work to make tracklog reliable and fix problems quickly, but the app is provided “as is”, without a guarantee that it will be free of errors. To the extent the law allows, we are not liable for indirect losses, lost profits or lost data, and our total liability is limited to the amount you paid for your license. Nothing in these terms limits rights you have as a consumer under the law of your country.

12. Changes to these terms

If we change these terms, we will update this page and the date at the top. Changes never take away a license you have already bought or the versions you already received.

13. Law

These terms are governed by the law of Poland, without affecting mandatory consumer protection rules of the country where you live.

14. Contact

Questions about these terms: hi@tracklog.studio. Questions about a payment or an invoice can also go to Paddle through the link in your receipt email.